Isagenix Return & Refund Policy
Thank you for purchasing Isagenix products!
Should you need to return your product, please review our enclosed return policy. To determine whether your order is wholesale or retail, please look at the invoice that accompanies your product. Your order type is on the invoice under the “Sale Type” heading.
Retail Orders
As a retail customer, you have 30 days from the receipt of your order to try our products and initiate a return. If after using the product for 5 days, you are unhappy with your results and wish a refund, these are the steps to follow:
STEP 1. Notify the Returns department. Please include your ID number, your order number (found in the top right corner of your invoice) and the reason for the return.
Phone: 480-889-5749
Fax: 480-726-8753
E-mail: return@isagenix.net
STEP 2. The Returns department will give you an RMA (Return Merchandise Authorization) number and an address for the return.
STEP 3. Re-package the product containers (opened and unopened) and send them to Isagenix Distribution, Attn: Returns. Clearly write the RMA number on the outside of your package, preferably in the lower left hand corner of the top and on the bottom of the box.
STEP 4. You may wish to ship your return through UPS or USPS priority mail, so that you will receive a tracking number to ensure we receive the product. We are not responsible for lost return shipments.
STEP 5. After we have received and approved your request, you will be credited back the refund on the credit card or checking account you used to purchase the order.
STEP 6. Processing of refunds may take up to 30 days.
STEP 7. All literature sales are final and nonrefundable.
NOTE: Only one refund per product will be given for opened bottles. For example, if you return 2 opened bottles of Fast Start Drink, a refund will only be given for 1 of the bottles. This limitation does not apply to unopened bottles, providing that you follow the above procedure. In all cases you must show:
proper notice, proof of timely purchase and timely return of the product.
For Distributors Only: Wholesale Orders
Your product, including perishable products as defined on the price list, will be replaced at no charge, if it is determined to be defective. If you believe your product is defective, notify the Returns department.
Perishable products, as defined on the price list, are non-exchangeable and non-refundable.
.As a wholesale customer, you have 30 days from the receipt of your first order of a Starter Cycle Pak (only), to initiate a return. If after using the product for 5 days, you are unhappy with your results and wish a refund, these are the steps to follow, please complete STEP 1 through 7 of the Retail Order section. A full money return is only applicable for your first Starter Cycle Pak order.
Member fees, shipping fees, administration fees, literature and sales aids are not refundable except as required by law.
Any other products or additional orders purchased by an Associate wishing to leave the Isagenix Business is covered by our Buy-Back Policy for unused, unopened, resalable product.
The Company reserves the right to recoup any commissions or other compensation paid when the product that generated that compensation is returned.
For Distributors Only: Wholesale Order you have Directly Sold to a Customer
If your retail customer wants to make a product return and they did not receive the product directly from Isagenix, follow this procedure:
STEP 1. Write up a regular retail sales slip for the product refund, enter the date and price the customer actually paid and write “refund” across the face of the
order. For additional information on retail receipts, please see Section F of the Isagenix Policies & Procedures.
STEP 2. Refund the money to the customer and have the customer sign the refund sales slip.
STEP 3. Contact the Returns Department, and obtain a Return Merchandise Authorization (RMA) Number. Attach a copy of the refund sales slip to the original sales slip (invoice) and send it to the Company. Be sure to put the RMA number on the shipping label. Please refer to STEP 1 through 4 of the Retail
Order section for additional details.
Providing that the procedure above has been followed, you can expect to receive the replacement product within thirty days of receipt of the returned product. We reserve the right to reject repetitive returns or replacements.
For Distributors Only: Buy-Back Policy
Isagenix International’s Buy-Back policy is meant to protect individuals who want to leave the Isagenix International opportunity and believe they mistakenly purchased more inventory than they could sell. These policies specifically do NOT apply to an Independent Associate who, for the purpose of
qualifying for a bonus or some other benefit, has falsely certified that the inventory for which they are attempting to receive a refund has been previously sold.
If you desire to terminate your Associate Position through the Buy-Back policy, please refer to the Buy Back Policy section of Isagenix’s Policies & Procedures for the steps to follow. The Policies & Procedures can be found in the library section of your website office.
Isagenix Return Policy – Invoice backside rev. 8/26/04
Go to www.Jennie.RN.Isagenix.com to order products and become a member!
EMAIL: isagenix.rn77@yahoo.com
3John1:2 Beloved, I wish above all things that thou mayest prosper and be in health, even as thy soul prosperth.
Greek: Health- well in body, sound, whole.
Greek: Prosper- to succeed in business affairs-prosper, journey, succeed in reaching.
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